Accessibility statement
What we built in, what we know is outstanding, and how to tell us when something does not work for you.
Last reviewed: September 2, 2026
Our commitment
Most of the people this site is written for are approaching or past 65. Many use screen readers, screen magnification, keyboard-only navigation, or simply larger text. Building this site to be usable by all of them was a requirement, not an afterthought.
We aim to meet WCAG 2.2 Level AA. This statement describes what that means in practice here, and what we know is not yet done.
What is built in
- Every color combination used for text was checked against WCAG contrast ratios before it shipped — body text on white is at least 7:1, and text on the dark sections is at least 8:1
- The whole site is operable by keyboard alone, including the mega menu, the mobile drawer, the quote funnel and the cookie dialog
- Focus is always visible, never removed, and it moves sensibly — the mobile menu traps focus while open and returns it when closed
- A skip link jumps straight to the main content
- Every image has alternative text, and decorative images are hidden from assistive technology
- Form fields have real labels, errors are announced, and an error summary appears at the top of the form
- Headings run in order, and landmarks (header, nav, main, footer) are marked up properly
- Text reflows without horizontal scrolling down to 320px, and scales to 200% without loss of content
- The animated artwork honours `prefers-reduced-motion` — it renders one static frame and stops, and every reveal animation is disabled
- All content is visible without JavaScript; animation is purely additive
- Tables have proper headers and captions, and wide tables scroll within their own container
Known limitations
We would rather list these than pretend they do not exist:
- Some third-party services we link to — the scheduling tool, carrier enrollment platforms, HealthCare.gov — are outside our control and may not meet the same standard. If one of them creates a barrier, call us and we will complete the task with you by phone.
- Professional photography has not yet been added to the site. When it is, each image will get descriptive alternative text.
- The Spanish translation covers the whole site, but Sarah conducts business in English. Interpretation for an appointment can be arranged on request.
If something does not work
Tell us, and we will fix it — and in the meantime we will get you the information another way. There is no scenario where a website problem should stop you getting help with your insurance.
Call Sarah, a licensed insurance agent, at 435-292-8777 (TTY 711), or email sarah@cupsinsurance.com. It helps if you can tell us the page, what you were trying to do, and what assistive technology you use — but tell us anyway even if you cannot.
We aim to respond within two business days.
Alternative formats
Any information on this site can be provided over the phone, by email, in large print, or in person at the Ogden office. Just ask.
Questions about this page?
Email or call — a real person will answer.
Legal & compliance
Common questions
What does it cost to work with CUPS Insurance on your coverage?
Nothing. Carriers pay a commission when a plan is issued, and that commission is already built into the plan price whether you use an agent or not.
Buying the same plan on your own does not make it cheaper — it just means nobody checked your doctors and prescriptions first, and nobody picks up the phone in March when something goes wrong.
Does CUPS Insurance offer every plan available for your coverage?
No, and no agency does. We are independent, which means we compare across the carriers listed on this site rather than representing a single one — but that is not the same as offering every plan on the market.
We do not offer every plan available in your area. Currently we represent 8 organizations which offer 72 products in your area. Please contact Medicare.gov, 1-800-MEDICARE to get information on all of your options.
Who will actually be helping me?
Sarah Wood Rodriquez, licensed since 2009 — over 17 years — and licensed in Utah, Arizona, Idaho. NPN 14943086.
The person who answers the phone is the person who reviews your plan. There is no call center and no handing you between departments.
How do I get started with your coverage?
Call Sarah, a licensed insurance agent, at 435-292-8777 (TTY 711) or book a call. The first conversation usually runs twenty to thirty minutes and there is nothing to sign.
Bring your prescription list and your doctors’ names — with those, the comparison can be a real one rather than a generic one.
What happens after I enroll?
She stays your agent. If a prescription moves tier, a doctor leaves the network, or a letter arrives that makes no sense, you call the same number and speak to the same person.
Every autumn your plan gets reviewed before Open Enrollment, because plans change even when your health does not. On your coverage that matters as much as the original enrollment.
Do we have to meet in person?
No. Most conversations happen by phone or video, which is faster for most people. If you would rather meet face to face, the office is at 3293 Harrison Blvd #213, Ogden — by appointment only, so call before you come.
Hours are 10:00 AM – 5:00 PM, Monday to Friday.
Can I do all of this in Spanish?
Yes. The whole site is available in Spanish and English, and appointments, paperwork and follow-up can be handled in Spanish from start to finish.
If you would rather talk in Spanish, say so when you call Sarah, a licensed insurance agent, at 435-292-8777 (TTY 711) and it is handled that way from the first conversation.
What happens to my personal information?
The calculators on this site run entirely in your browser — nothing you type is sent anywhere, including to us.
If you contact us, your details are used only to help with your coverage. We do not sell or share your information with third parties for marketing.
Grab a cup. Let's make insurance make sense.
A real conversation with a licensed agent who will check your doctors and prescriptions before you decide — and answer the phone all year after that.
Office hours: 10:00 AM – 5:00 PM · Ogden, Utah · NPN 14943086